Terms of Service
Effective Date: January 2, 2026 · Last Updated: October 17, 2026
These Terms apply to CrushSuite Compliance and CrushSuite Clubs.
1. Agreement
These Terms are a binding agreement between Crush Suite Corporation, a Delaware corporation ("CrushSuite," "we," "us"), and the business that installs or uses our Apps ("Merchant," "you"). They cover CrushSuite Compliance and CrushSuite Clubs (the "Apps").
By installing or using an App, you accept these Terms, our Privacy Policy and our Data Processing Addendum ("DPA"). The person accepting must be at least 18 and authorized to bind the Merchant.
2. The Apps
2.1 CrushSuite Compliance
Applies alcohol shipping compliance in your Shopify store and within Shopify's checkout: state-by-state shipping rules, volume limits, compliance fees, age verification, address validation (including dry areas), and sync with compliance partners such as VinoShipper and Sovos ShipCompliant. It runs on every order in your store, whether or not the order contains alcohol.
2.2 CrushSuite Clubs
Manages wine club and subscription programs: tiers, release scheduling, member wine selections, recurring billing through Shopify, member preferences, and compliance checks on club shipments.
2.3 Changes
We may add, change or remove features. We'll give 30 days' notice before removing a feature you're paying for. Beta features are labeled, are provided as-is, and may change at any time.
3. Shopify
The Apps run only on Shopify and require an active Shopify account. Your use is also subject to Shopify's terms. CrushSuite isn't affiliated with Shopify Inc. If Shopify changes its platform in a way that affects the Apps, we may modify or suspend the affected features.
4. Your responsibilities
4.1 Legal compliance is yours
The Apps are tools. You are solely responsible for complying with all laws that apply to your business, including federal, state and local alcohol laws, licensing, volume limits, taxes and consumer protection laws. You're responsible for keeping your licenses current, configuring the Apps correctly, and keeping your compliance-partner accounts active. CrushSuite doesn't provide legal advice.
4.2 Age verification
You're responsible for verifying age as required by law, including adult-signature delivery for alcohol shipments. You may not disable or work around the age gate or sell to anyone under the legal drinking age.
4.3 Clubs and subscriptions
If you use CrushSuite Clubs, you are responsible for:
- Your club's terms, pricing and membership disclosures
- Getting each member's affirmative consent to recurring charges, as required by state automatic-renewal laws (including California's)
- Sending any required renewal, price-change and trial-ending notices
- Giving members a way to cancel that meets the law, including online cancellation where required
- Confirming each member's age and eligibility before every club shipment, and keeping compliance rules enabled for club orders
CrushSuite provides tools to help, but the subscription relationship is between you and your members.
4.4 Your customers' data
You're responsible for having a privacy policy that discloses your use of service providers like CrushSuite, and for obtaining any consents your customers' data requires.
4.5 Accurate information
You'll keep your account, license and settings information accurate and current.
4.6 Prohibited uses
You won't use the Apps to:
- Ship alcohol to a state where you aren't licensed, or above a state's volume limit
- Sell to anyone under the legal drinking age, or circumvent age verification
- Misrepresent your products, licenses or business to customers or regulators
- Break any law
- Reverse engineer the Apps, or try to access their source code or other merchants' data
- Interfere with or overload our systems, or probe them for security weaknesses without our written permission
- Resell or sublicense the Apps without our written consent
5. Fees and billing
5.1 Plans
Current plans and prices are listed on our pricing page and our Shopify App Store listing. Prices are in USD.
5.2 Free trials
Plans with a trial convert to the paid plan when the trial ends unless you uninstall first.
5.3 Billing
Fees are billed monthly through Shopify. Approving the charge in Shopify authorizes recurring billing. We never receive or store your card number.
5.4 Revenue-based fees
Some plans include a percentage of sales on top of the monthly fee. It's calculated on the total value of all orders in your store while the App is installed, as reported by Shopify, regardless of what the order contains. Where a plan has a monthly threshold, the percentage applies only to revenue above it, up to any cap in the plan. Refunded and cancelled orders don't count toward the percentage.
5.5 Billing disputes
If you think a charge is wrong, email admin@crushsuite.com within 30 days of the charge. We'll review it in good faith and issue a credit or refund if we confirm an error. Otherwise, fees are non-refundable except where required by law.
5.6 Price changes
We'll give at least 30 days' notice before a price increase. Continuing to use the Apps after it takes effect means you accept it.
5.7 Taxes
Fees don't include taxes. You're responsible for any applicable taxes on them, other than taxes on our income.
6. Data
6.1 Your data is yours
You own your store data and your customers' data. You give us a limited license to process it only as needed to provide and support the Apps, as described in the Privacy Policy and DPA.
6.2 Our role
For your customers' personal data, you're the controller (or "business"), and we're your processor (or "service provider"). The DPA sets out our obligations. We won't sell or share your customers' personal data, and we won't use it for any purpose other than providing the Apps to you.
6.3 Aggregated data
We may use aggregated or de-identified data that doesn't identify you or any person to operate and improve the Apps.
6.4 Security
We'll maintain the security measures described in the Privacy Policy and notify you of a confirmed breach affecting your data without undue delay.
7. Confidentiality
Each party will protect the other's non-public business information with reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound to keep it confidential. This doesn't apply to information that is public, already known, independently developed, or required to be disclosed by law.
8. Intellectual property
We own the Apps and everything in them, including software, designs, compliance rule sets, documentation and trademarks. You get a limited, non-exclusive, non-transferable right to use the Apps during your subscription. If you give us feedback, we may use it freely without obligation to you.
9. Third-party services and compliance data
The Apps connect to third-party services such as Shopify, VinoShipper and Sovos ShipCompliant. Your use of those services is governed by their terms. We aren't responsible for their availability, accuracy or conduct.
Compliance data (state rules, license status, volume limits, dry areas and tax rates) comes from partners, public sources and our own research. Alcohol laws change often. We make reasonable efforts to keep this data current, but we don't guarantee that it's complete or accurate. You're responsible for confirming your obligations with your own counsel.
10. Disclaimers
The Apps are provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the Apps will be uninterrupted or error-free, that compliance rules will be complete or current, or that using the Apps will produce any particular legal or regulatory result. We offer no uptime guarantee or service credits unless a separate signed agreement says so.
11. Limitation of liability
To the extent the law allows:
(a) Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, or regulatory fines or penalties, even if advised they were possible.
(b) Each party's total liability for all claims related to these Terms is limited to the fees you paid CrushSuite in the 12 months before the claim, or $100 if greater.
(c) These limits don't apply to your payment obligations, your indemnity obligations, a party's fraud or willful misconduct, or liability that can't be limited by law.
12. Indemnification
You'll defend and indemnify CrushSuite and its officers, directors, employees and agents against third-party claims, including claims by customers, club members, compliance partners or government authorities, and against related losses and reasonable legal fees, that arise from:
- Your products, sales, shipments or business operations
- Your violation of these Terms or of any law, including alcohol, subscription and consumer protection laws
- Inaccurate or incomplete information or settings you provide
We'll promptly notify you of a claim, let you control the defense, and cooperate at your expense. You won't settle a claim that imposes obligations on us without our consent.
13. Term, suspension and termination
13.1 Term
These Terms apply while any App is installed.
13.2 By you
You can end your subscription at any time by uninstalling the App. Termination takes effect on uninstall. Shopify's billing rules govern any final charges.
13.3 Suspension
We may suspend access, with notice where practical, if you don't pay, if your use threatens the security or stability of the Apps, or if we reasonably believe your use breaks the law.
13.4 By us
We may terminate if you materially breach these Terms and don't fix it within 10 days of notice, or immediately if your use breaks the law. We may discontinue an App with 60 days' notice, during which you can export your data.
13.5 Effect
When the Terms end, your right to use the Apps ends. You may request an export of your data within 14 days after uninstalling. We'll then delete it as described in the Privacy Policy, except for compliance records the law requires us to keep. Sections 5 (for unpaid fees), 6, 7, 8, and 10 through 15 survive.
14. Governing law and disputes
14.1 Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.
14.2 Informal resolution
Before filing a claim, each party will try to resolve the dispute informally for 30 days, starting from written notice to the other.
14.3 Arbitration
Disputes that aren't resolved informally go to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Dallas County, Texas. Judgment on the award may be entered in any court with jurisdiction.
14.4 Individual claims only
Each party may bring claims only individually, not as a class or representative member. If this waiver is found unenforceable for a claim, that claim is decided in the state or federal courts in Dallas County, Texas, and the rest of this section still applies.
14.5 Court relief
Either party may seek an injunction in court to protect its intellectual property or confidential information, and either party may bring a qualifying claim in small-claims court.
15. General
15.1 Entire agreement
These Terms, the Privacy Policy, the DPA and your plan details are the entire agreement on this subject. If they conflict, the DPA controls for personal data, and these Terms control for everything else.
15.2 Changes
We may update these Terms. For material changes that affect you adversely, we'll give at least 30 days' notice by email or in the app. Continuing to use the Apps after the effective date means you accept the change. If you don't accept, your remedy is to uninstall.
15.3 Notices
We'll send notices to your Shopify account email. Send notices to us at admin@crushsuite.com, with a copy to Crush Suite Corporation, 1400 Hi Line Drive, Dallas, TX 75207.
15.4 Assignment
You may not assign these Terms without our consent. We may assign them in a merger, acquisition or sale of substantially all of our assets.
15.5 Force majeure
Neither party is liable for delays caused by events beyond its reasonable control, including platform, hosting or partner outages, except for payment obligations.
15.6 Other terms
These Terms don't create a partnership or agency relationship. If one provision is unenforceable, the rest still apply. Not enforcing a provision isn't a waiver of it.